FieldView App – Privacy Policy


Last Updated: July 15, 2025

Transworld Technologies Ltd. built the FieldView App to support field technicians in their daily operations. This Privacy Policy outlines how we collect, use, and safeguard your information when using this app.

1. Information We Collect

We may collect the following types of data:

  • User credentials: Email and password (used for login).

  • Device location: Latitude and longitude using GPS (foreground and background).

  • Battery status: For monitoring technician device readiness.

  • File uploads: Images manually selected by the user.

  • Camera access: For capturing and uploading service-related images.

  • Device identifiers: Device ID, IP address.

  • App usage data: Crash reports, session logs (via Firebase Crashlytics and Google Play Services).

2. Sensitive Permissions & Disclosure

We use sensitive permissions for core app functionality. Here's how:

Location (Foreground & Background)

  • Why: Enables real-time technician tracking, job site stamping, and operational monitoring.

  • When: Collected both when the app is open and in the background.

  • Control: You can disable location permission via app or device settings.

Camera

  • Why: To allow users to capture photos of equipment, issues, or documentation for upload.

  • When: Only when the user explicitly opens the camera from within the app. File Access (Read/Write External Storage)

  • Why: To let users attach documents or images to job reports.

  • Control: Files are accessed only when chosen by the user. No background file scanning occurs.

3. How We Use Your Data

We use collected data to:

  • Authenticate users

  • Provide real-time location tracking

  • Upload and associate files with service records

  • Monitor battery status to ensure operational readiness

  • Analyze crashes and improve app performance

4. Permissions & User Consent

We only request permissions essential to the app’s functionality. You are:

  • Prompted clearly via the app before any sensitive data is accessed.

  • Able to revoke permissions at any time via your device settings.

5. Log Data

In case of a crash or error, we collect data such as:

  • Crash details 

  • IP address

  • Time and activity during the crash

This data helps us identify and fix bugs faster using Firebase Crashlytics and Google Play Services.

6. Third-Party Services

We may use the following trusted third-party services:

  • Google Play Services (location, network state, crash reports)

  • Firebase Crashlytics (for crash diagnostics)

  • Retrofit, OkHttp, Volley (for secure network communication)

These services may collect limited data as per their own privacy policies.

7. Data Security

We implement industry-standard security (including HTTPS, secure storage, and encryption) to protect your data. However, no system can guarantee absolute security.

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